Why waste each other’s time

The internet opens new methods of help

Remotely connecting to a computer that can boot saves time and money and is good for the environment.

At the moment TechGuru uses Teamviewer to connect to systems remotely.

For us to connect to your Teamviewer you will need to provide the user name and password. This can be done over the phone or via email found on the Contact Us page.

All you need to do is give us a call and go to the Teamviewer download page and we’ll walk you through the rest.

When are remote connections recommended

Remote connections work best under the following conditions:

• Online and have a good internet connection
• The issue is 100% software related
• The device is able to turn on and boot into the Operating System
• The customer is willing to let a technician use their computer while talking with them on the phone and is okay to leave him unattended if the customer needs to leave the computer
• The customer doesn’t need to use the computer while the remote connection is active.

Unsure if a remote connection will work for your situation? Give TechGuru a call and we will figure that out with you.

How to keep TeamViewer from running at start up

You can either follow this video to disable TeamViewer from start up

Or you could run this script on Windows. disableTeamViewerAtStart

Based on system you may need to run that in command prompt.

For OS X you need to run the follow:

or download and run disableTeamViewerOSXAtStart